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Taking the FSCA to the people


The purpose of this project is to create and increase awareness of the Financial Sector Conduct Authority in South Africa. This is done through conducting road shows to educate consumers about the role of the FSCA and to assist consumers to apply for unclaimed pension benefits as well as to assist with on-site registration of potential financial services providers. The team consist of the various departments within the FSCA, including, Consumer Education, FAIS Registration, Micro Insurance, Banking & Payments, Retirement funds division and Communication & Liaison Department. The project targets financial consumers and potential financial services providers.


  • Raise awareness on how and where to lodge complaints related to products and services regulated by the FSCA;
  • Assist consumers with unclaimed pensions enquires;
  • Raise awareness on the rights and responsibilities of consumers when buying financial products;
  • The importance of dealing with authorised financial services providers;
  • Assist with on-site registration of potential financial services providers.


The project task team utilises various mobilisation strategies in order to promote the road shows prior to the roll-out dates. Radio interviews and live reads are done prior to the road shows to sensitise consumers. Prior to the roadshows the task team working in collaboration with its partners such as the Provincial Consumer Affairs offices, embark on pamphlet distribution in strategic public spaces such as malls, hospitals, schools, community centres as well as taxi ranks in close proximity of the identified road show venues. Furthermore, there is also an outside broadcast at each venue on the implementation day of the road shows.

Expected outcome

The expected outcome of “taking FSCA to the People” is to empower consumers with financial knowledge and skills for them to be able to interact with the financial institutions and to be able to make informed decision when acquiring financial services or products. The project also intends to assist consumers to be able to access unclaimed pensions and for potential financial service providers to be access registration on-site.


Contact Ephraim Kgosana: +27 12 367 7884


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