​​FSCA’s Accredited Financial Literacy Facilitator Course

Content region:​

The FSCA's mandate is to enhance the efficiency and integrity of financial markets; promote fair customer treatment by financial institutions; provide financial education and promote financial literacy; and assist in maintaining financial stability. To fulfil the financial literacy part of this mandate, the Consumer Education Department (CED) of the Financial Sector Conduct Authority (FSCA) offers financial education programmes to consumers. The programmes are aimed at improving consumer understanding of financial products and concepts by means of information, instruction, and awareness to develop the skills and confidence of consumers to use financial products and services.

Prior to the development of the accredited FSCA Financial Literacy Facilitator Course, the CED conducted a two-day train-the-trainer programme with potential trainers. Arising out of this, the need for an accredited version of the training programme was identified which would carry the flexibility to be adapted and offered by multiple accredited training providers across South Africa. The training companies would be allowed to co-brand the training material and certificate of competence together with the FSCA's logo. Furthermore, the adaptability of this unique course content would extend to the trained facilitators being able to customise it (within reason) for different audiences in terms of literacy levels, life experiences and context. The training programme would include the full suite of material including:

• Facilitator guide
• Learner guide
• Learner workbook
• Presentation pack
  

The FSCA envisages to establish a database of trained trainers across all nine provinces who can assist in facilitating projects provincially that fall under the mandate of the FSCA, as well as provide consumer education facilitation to organisations who can access their skills through an envisaged database of Consumer Finance Educators (CFE's). While achieving the objectives of the FSCA, this programme also supports the achievement of the National Development Plan (NDP) goals of the country, in that it increases the employability of the delegates that will be participating in this skills development programme.

The initial phase of training included two pilot sessions held with the FSCA staff, stakeholders and observers, some of whom specialise in facilitation or facilitator training.

Following the successful pilot and incorporation of minor refinements to the material, 32 learners were selected to participate in the roll out of the training programme.

The selection of participants was carried out through a rigorous process which included inviting applications from FSCA's stakeholder database, reviewing and shortlisting candidates, followed by a final round of interviews. Along with several other standard / generic criteria relating to competence and capability, candidates were thoroughly screened to ensure they possessed the necessary baseline experience in communicating with a variety of audiences (from the affluent to less affluent and vulnerable to privileged groups). For improved participation throughout the course, the total intake was split into two groups of 16. 25 Facilitator's achieved competence in the programme and have been added onto the FSCA database of facilitators.   ​

Click here to read the Pilot report. 

Click here​ to read the Roll out report. 

For the Annexures and raw data kindly email Alicia.Moses@fsca.co.za

If you would like to find out more about the programme or would like to work with the facilitators kindly email Alicia.Moses@fsca.co.za